Signing up and signing in
Creating an account with email or with Facebook/Google, verifying your email, two-step verification and signing in with a passkey.
Last updated: September 30, 2026
Creating an account with email or with Facebook/Google, verifying your email, two-step verification and signing in with a passkey.
Last updated: September 30, 2026
The first step in using {{brand.name}} is creating your own user account. This account is yours: it is separate from your Instagram or WhatsApp account, and your plan and invoices are attached to it. This guide walks through signing up, signing in, and the settings that make signing in safe.
⚠️ Note: One email address can hold only one user account. If you try to sign up again with the same address, the panel tells you an account already exists and asks you to sign in.
The data-protection text under the boxes is not a checkbox; it is there to inform you. Use the links in it to read how your personal data is processed.
After signing up, the Verify your email screen opens and a link is sent to your address. You cannot sign in until you click it; if you try, the panel says "Your email isn't verified yet".
If the message did not arrive:
💡 If you are joining a team from an invitation, this step never appears. Because the invitation was already sent to that address, your email counts as verified and you go straight into the panel.
At the top of the sign-up and sign-in screens you will find Continue with Facebook and Continue with Google. Which of them appear depends on platform settings; a method that is off is not drawn at all.
Coming in this way, you do not set a password and no email verification is requested. Instead, on your first sign-in a consent screen headed One last step appears. Why it appears and what to do is covered in the consent screen article.
⚠️ Note: An account created through social sign-in has no password. If you later want to sign in with a password too, use the Forgot your password? flow to set one; the My user settings › Security screen says the same thing.
If two-step verification is on for your account, a second screen follows; otherwise you go straight into the panel. Where the panel takes you is decided in this order: any agreement waiting for approval first, then the account you chose in My user settings › Preferences, then the account you used last, and if you have no account at all, the setup screen.
A passkey lets you sign in with your device lock (Face ID, fingerprint, device passcode) instead of a password and a code. The key stays on your device and is shared with nobody.
When it is available, Sign in with a passkey sits at the top of the sign-in screen. To add your first key, sign in with your password, then go to My user settings › Security › Passkeys and choose Add a passkey to this device. Your identity is verified once before a new key is added, and that verification is valid for 5 minutes.
Two-step verification is not mandatory, but we recommend turning it on: with it, nobody can sign in even if your password leaks. The panel home page reminds you of this too.
With two-step verification on, the Two-step verification screen follows the sign-in screen. The default method is the authenticator app; the Try another way link switches to:
On your own device, tick Remember this device for 30 days and no code will be asked during that period. Do not tick it on a shared computer.
Go to My user settings › Security › SMS verification number, enter your number and press Send code, then type the code you receive and press Verify. Even once the number is verified, SMS only becomes a sign-in method while two-step verification is on. If SMS sending is not available on the platform, the section says so.
New signups may be temporarily closed. In that case the sign-up screen shows a Signups are closed heading and an explanation instead of the form. If an invitation was sent to you, you can still join through the invitation link; joining from an invitation is covered in its own article.
If you get stuck signing in, read the "I can't sign in" guide or contact our support team.
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