Troubleshooting

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• Messages are not arrivingIf messages sent to your Instagram or WhatsApp account never reach the inbox, check the connection status, the webhook subscription and your filters in order.
• I cannot send a message — the 24-hour window is closedA disabled composer in the inbox means the messaging window has expired. Explains how the window works, what the human agent window adds and how to reply with WhatsApp templates.
• My WhatsApp template was rejectedIf a template shows as Rejected, Paused or Disabled, this guide shows where to read the reason, the most common mistakes and how to resubmit it correctly.
• Templates will not send — no payment methodIf an approved WhatsApp template fails with a Meta error, check the payment method on your Meta business portfolio, your conversation tier and any limits on the number.
• The AI could not generate a replyIf the AI step in your flow returns nothing, read the reason in the run log and check the key, credits, model name and content limits in order.
• My AI credits have run outIf you see "this month's AI credits are used up", this guide explains how credits work, where to track them and how to top them up.
• My automation stopped — loop protectionIf a run ended with "stopped by loop protection", your flow is repeating itself. Explains the three protection layers and how to break the loop.
• My automation never startsIf people write in and the flow never triggers, check the publish status, the trigger settings, the re-entry rule and the channel limits in order.
• My account says it needs reconnectingA red connection status stops messaging and automations. Explains what each status badge means, how to read the reason line and how to reconnect properly.
• My connection keeps droppingIf you have to reconnect your account every week, find the permanent cause: permission expiry, account type, Meta settings and admin changes.
• My post was not publishedIf a scheduled post is stuck in Error, read the error note and check the file limits, permissions, daily quota and connection in order.
• My insights look emptyIf the Insights screen shows no numbers, check the measurement permission, the sync round, when the archive started and Meta's 48-hour delay in order.
• A team member cannot see a screenIf a colleague cannot find a section in the menu, check their role, the access policy, their account access and your plan limits in order.
• My payment did not go throughIf an order will not pay or a renewal fails, check your billing details, your card, the payment method and the order's validity in order.
• The portfolio is lockedIf you land on the "Portfolio scheduled for deletion" screen, a deletion is pending. Explains what the lock means, how to lift it and how to rescue your accounts.
• Emails are not arrivingIf verification, invitation, order or alert emails never show up, check the address, the spam folder, who the recipients are and the email step in your flow.
• Someone is messaging but the conversation does not openIf messages arrive but you cannot find or open the thread, check your filters, your visibility scope, the selected account and the channel status.
• My automation replies to the wrong personIf the wrong flow runs, or a reply reaches someone you did not expect, check trigger specificity, the selected account and the comment rules.
• I cannot send a fileIf an image, video, audio file or PDF will not send, check the per-channel format and size limits, your storage space and the private-reply restriction.
• The external request step is not workingIf the external request step in a flow fails, check the address, the connection settings, the security limits and the rate window against the reason in the run log.
• Comment replies are not being sentIf your comment-triggered flow runs but the private DM or the public reply never arrives, check Meta's comment rules, the per-run limits and the content restrictions.
• "Plan limit reached" warningsWhen you hit the account, team, contact, automation, storage or portfolio limit, this shows where to see which counter is full and how to free space.