"Plan limit reached" warnings

When you hit the account, team, contact, automation, storage or portfolio limit, this shows where to see which counter is full and how to free space.

Last updated: September 30, 2026

On this page

See every counter on one screen
Recognise the warnings
Free space without upgrading
Upgrade the plan
Do not confuse feature locks with counters
Other known issues and limits

You tried to connect another account, add someone to the team or publish an automation, and were told the plan's limit has been reached. A plan has several counters, each shown in a different place, and you cannot pick the right fix without knowing which one is full. This guide lists the counters, where to see them and how to free space.

⚠️ Note: The plan belongs to the user, not the portfolio. A portfolio's limits come from its owner's plan. As a team member you cannot raise them; you need to reach the portfolio's owner.

You may be seeing one of these situations:

You cannot connect another account.
You cannot invite another team member.
You cannot create another portfolio.
A feature or a step appears locked.

A concrete example: a business wants to connect a third Instagram account and hits the account limit. Looking at Portfolio settings › Usage, they see the limit really is full, but one of the connected accounts is an old one nobody has used for months. Disconnecting it frees a slot and the new account connects without an upgrade.

When you get a limit warning, do not reach for an upgrade first; look at what is actually taking up room in that counter.

See every counter on one screen

All of a portfolio's limits and how much is used are listed in one place.

Open Portfolio settings › Usage.
The Plan limits box shows each counter as used out of the limit. Unlimited ones are marked as such.
The counters are: Accounts per portfolio, Team members per portfolio, Contacts (total), Active automations (total), AI credits (monthly), Media storage (MB, total) and Portfolios.
The same screen lists this period's AI usage line by line.
You see your whole plan under My user settings › Plan and invoices.

Recognise the warnings

Each counter has its own message; reading it tells you which one you hit.

"This portfolio has reached the plan's account limit." No new Instagram or WhatsApp account can be connected.
"This portfolio's team limit is full." No new member can be invited.
"You have reached your plan's portfolio limit." No new portfolio can be created.
"Storage is full." No file can be uploaded to the media library.
"You can create at most this many folders." The media folder limit.
"The plan's limit has been reached." The contact or active automation counter may be full.
"Your plan does not cover this feature." A feature lock, not a counter.
"This feature is off on this portfolio's plan" and "This channel is disabled on this portfolio's plan" mean the section or channel is closed.

Free space without upgrading

Before you upgrade, try to free space on the counter that is full.

Account limit — Delete an account you no longer use, or move it to another of your portfolios. A move keeps the data and counts against the target portfolio.
Team limit — Remove people who have left under Portfolio settings › Team. Pending invitations count too; cancel the ones nobody used.
Automation limit — What counts is active automations. Turn off flows you do not use with Actions › Turn off; you do not have to delete them.
Storage — Delete large files under Media. Use the By automation filter to see which file belongs to which flow.
Contact limit — Delete old contacts you no longer reach under Contacts. You can take a backup with Export first.
AI credits — See my AI credits have run out.

Upgrade the plan

If freeing space is not enough, you need a bigger limit.

Open My user settings › Plan and invoices.
Compare the plans on the Plan tab; each card lists its limits.
Pick a suitable plan and complete the purchase steps.
When the payment is confirmed, the new limits apply immediately.
If the payment fails, see my payment did not go through.

The Upgrade plan button in portfolio settings takes you to the same page.

Do not confuse feature locks with counters

They are different things with different fixes.

A counter limits how many of something you may have; freeing space solves it.
A feature lock says something cannot be used at all; only an upgrade opens it.
If an automation card shows Plan lock: runs are stopping at a step, your flow contains a step your plan does not cover. The run log carries the reason saying your plan does not cover this step.
You can take the locked step out and replace it with one your plan does cover.

Other known issues and limits

Portfolios where you are a team member do not use your counters. They count against their owners' plans.
Portfolios scheduled for deletion can still count. If you hit the portfolio limit, review any locked portfolios.
Moving an account checks the target portfolio's limit. If there is no room, the move is refused with the reason stated.
During a trial, limits match the paid plan. When the trial ends you drop to the free plan and the counters narrow; none of your data is deleted.
Downgrading narrows the counters immediately. Before downgrading, make sure your current usage fits under the new limits.

If you have followed every step and the problem continues, contact our Support team.

Was this article helpful?