My AI credits have run out

If you see "this month's AI credits are used up", this guide explains how credits work, where to track them and how to top them up.

Last updated: September 30, 2026

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How credits work
See your remaining credits
Top up your credits
If credits run out faster than expected
Other known issues and limits

The AI steps in your automations suddenly stopped working and the logs say this month's AI credits are used up. When credits run out the AI step stops, while the rest of the flow keeps running. This guide explains who the credits belong to, where to track them and how to top them up right away.

⚠️ Note: The credit pool belongs to the user, not the portfolio. AI calls from every portfolio you own come out of the same pool. Portfolios where you are only a team member use their owner's credits; only that owner can resolve a shortage there.

You may be seeing one of these situations:

The logs say this month's AI credits are used up.
You ran out halfway through the month.
Credits are being used even though you connected your own key.
You saw that buying extra credits is not available on your plan.

A concrete example: an estate agency runs out of credits on the twentieth of every month. Reading usage per account under Portfolio settings › Usage shows a single flow is responsible: a "default reply" flow that answers every incoming message with AI, carrying even plain "hello" messages to the model. Splitting short greetings off with a keyword branch at the start of the flow halves the monthly spend.

The most effective way to cut credit use is not a cheaper model, but keeping messages that never needed the model away from it.

How credits work

Credits come from two sources, and the two behave differently.

Plan credits renew every month, including on yearly plans. The renewal day follows the day your subscription started. Unused plan credits do not carry over.
Extra credits come from packs you buy. They never expire: they kick in once your plan credits are gone, and each one is spent only once.
With a platform key, credits are deducted according to the number of tokens used.
With your own key, your provider bills the model cost and only a fixed platform fee is charged in credits per reply. On some plans that fee is zero and no credits are used at all.
Test connection is free and never costs credits.

See your remaining credits

Open My user settings from the top menu.
Go to Plan and invoices.
Look at the AI credits box on the Plan tab. It shows what you have used this month, your monthly allowance and the date your plan credits renew.
The Extra credits line underneath shows the balance that never expires.
The same box breaks your usage down by source: Platform AI and Your own keys.

To see how much each portfolio is spending, open Portfolio settings › Usage in that portfolio. It lists usage line by line with the period, call count, model and source.

Top up your credits

There are three routes; pick the one that matches how you spend.

Buy an extra credit pack. Go to My user settings › Plan and invoices › Credits, choose a pack and pay the order. Extra credits never expire, which makes this the most flexible option for uneven usage.
Upgrade your plan. If your monthly allowance is never enough, pick a higher plan on the Plan tab. On an upgrade, credits are recalculated against the new plan immediately.
Connect your own AI key. Add your provider key under Portfolio settings › AI keys. You pay the model cost directly to your provider and your plan credits only carry the fixed platform fee.

If you see that buying extra credits is not available on your plan, that plan does not sell packs; you need to upgrade or connect your own key. If it says your plan has unlimited AI credits, there is no limit and the failure has another cause.

If credits run out faster than expected

Open Portfolio settings › Usage and check the period.
Read the list by account: if one account is eating the pool, the cause is a flow there.
Check the model. Larger models spend more tokens on the same job.
Review the image-reading boxes. Giving the model an image raises the token cost noticeably.
Do not put the AI step at the very start of a flow. Questions a simple keyword trigger could answer do not need the AI.
Turn on chat mode (multi-turn) only where you really need it; every turn is another call.

💡 Tip: When credits run low, the system notifies the portfolio owner. If you are not seeing that message, see emails are not arriving.

Other known issues and limits

No new credits open in an unpaid period. If a subscription payment has not come through, the window freezes at the end of the period and resumes once payment is received.
Credits spent during a trial are not deducted from a paid plan; the paid plan's credits start at the moment of payment.
Usage records are never deleted. Even if an account or portfolio is removed, the lines stay in the user's ledger.
Credits only stop the AI step. Messaging, the other steps of your automations and publishing keep working.
Team members cannot buy credits. Only the user who owns the plan can.

If you have followed every step and the problem continues, contact our Support team.

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