Plan and billing

All articles in this section

• Plans, subscriptions and quotasWhat a plan is, who owns it, how its limits and AI credits work, and what each subscription status means.
• Your trial periodHow the trial starts, what is unlocked during it, what happens to the days left if you buy early, and what changes when the trial ends.
• The Plan screenEvery notice box, every row, every limit counter, the credits block and each button on the plan cards of the Plan tab, explained one by one.
• Buying a planEvery block on the checkout screen, the agreement consents, the payment step, and what happens to your plan and quotas once the payment is confirmed.
• Using a discount codeWhere to type a discount code on the checkout screen, how to read the discount row in the summary, how many periods the code lasts and when it is refused.
• Upgrading and downgrading your planWhich switches apply immediately and which wait for period end, how the unused time credit is calculated, when your quotas change and how to undo a scheduled change.
• Renewal and late paymentHow renewal works at period end, what happens in what order if a payment cannot be taken, what keeps running during the grace period and how you pick up where you left off.
• AI creditsWhat one credit buys, who owns the credit pool, the difference between plan credits and extra credits, which jobs spend credits and where to track usage.
• Buying an extra credit packThe balance rows on the Credits tab, the pack cards, the purchase steps, and why the tab or the packs sometimes do not appear.
• Billing detailsEvery field on the Billing details tab, what the taxpayer option changes, what the country field decides, and where to find your invoice and agreements.
• The Orders screenThe columns in the orders list, the type label under the order number, the four status badges and what the list is good for.
• Order detailThe result boxes at the top of an order page, every summary row, what you can do with a pending order, the payment details block and the accepted agreements block.
• Choosing and changing your payment methodWhere the payment method is chosen, which methods appear for you, the three renewal behaviours, what happens to your stored card and how to switch method later.
• Cancelling a subscription and refundsThe steps to cancel, how to undo a cancellation, exactly what changes at period end, how refunds and the right of withdrawal work, and how cancelling differs from deleting your account.
• What happens when a quota is fullWhich action is blocked when a plan limit fills up, which counters are there only to watch, what happens to your existing data and how to free up room.