The result boxes at the top of an order page, every summary row, what you can do with a pending order, the payment details block and the accepted agreements block.
You tapped an order number and a single page came back with amounts, dates, a payment method and agreements. This page carries both your invoice information and the route to completing a pending payment. This guide explains every row and every button on it.
Opening an order page
You get here three ways:
By tapping an order number on the Orders tab.
By tapping the number in the pending order box at the top of the Plan tab.
Through the link in an "order placed", "renewal reminder" or "payment overdue" email.
You also land here when you come back from a payment page. The title reads Order {number}, with the status badge and a Print button beside it. Print sends the page's summary to a printer or a PDF; that is the most practical route to an accounting record.
You can only open your own orders. Type someone else's order address and the page is not found.
The result boxes at the top
When you return from a payment page, a result box appears under the title. There are four possibilities:
Payment received. Thank you! — green. The order has moved to Paid.
Your order is confirmed; your plan is active. — green. The total was zero, so the payment step never opened.
Your payment is being processed; it will show here once confirmed. — blue. The provider's confirmation is pending.
The payment could not be completed. — red. You can try again or change method.
The payment was not completed. — yellow. You left the payment page; the order is still there.
These boxes appear only on a return from payment. Open the page later and no box is drawn; you read the state from the badge at the top.
The rows in the "Summary" block
The block carries the order's entire numeric record. Rows drop out or join depending on the situation.
Product or Plan — the pack's credit count for a credit order; the plan name and its period (Monthly / Yearly) for a plan order.
Type — New purchase, Renewal or Upgrade. This row does not appear on credit orders.
Service period — the start and end date of the period the order covers. An estimate before payment, fixed dates after it.
Date — the moment the order was created, with the time.
List price — only if there is a discount. The amount before discounts were applied, so you can see what you saved.
Discount (CODE) — the name of the discount code used and the amount deducted, in green.
Unused time credit — on an upgrade, the unused value of the previous period, in green.
Subtotal — the amount before tax.
VAT (N%) — the rate and amount together. The rate follows the country in your billing address.
Total — what you paid or will pay, in bold.
Payment method — the order's method (for example Credit card (PayTR) or PayPal).
Paid on — on paid orders only.
These rows cover everything an invoice carries. Your billing details themselves were saved as they stood the moment the order was created; changing them later does not change this order.
What you can do with a pending order
If the order is Awaiting payment, extra areas appear under the summary rows.
Last payment day. The line "Can be paid until {date}." states how long the order stays valid.
Payment method choice. If more than one method works in your country and in the order's currency, a list of options and a Pay now button appear; you go to the payment step with the method you pick. With only one method, just the Pay now button is shown.
Cancel order. This appears on pending orders that are not renewals. Tap it and the panel asks "The order will be canceled. Are you sure?"; confirm and the order is dropped with the message "The order was canceled." The right to use your discount code is returned to you. Renewal orders do not have this button.
An expired order. If the last payment day has passed, a yellow box replaces those areas: "This order has expired." You can no longer pay it; you have to create a new order from the Plan tab.
⚠️ Note: Cancelling an order does not bring back money you paid; cancellation exists only for unpaid orders. Reversing a payment that has been taken is a refund matter, covered in Cancelling a subscription and refunds.
The "Payment details" block
If the order is pending and has not expired, a Payment details block appears under the summary. It holds a short explanation specific to the payment method you chose; for card methods it says the payment is completed on the provider's secure form, and for PayPal that you can pay with your account or your card.
The block disappears once the order is paid or cancelled.
The "Accepted agreements" block
At the very bottom of the page, the documents you accepted with that order are listed. The block carries the note "The documents you accepted for this order. Press View to read the text."
Every row holds the document's name, its acceptance details ("Accepted on {date} · version {version}") and a View button. View opens the document's text as it was filled in for that order, in a window: your details, the plan you chose and that order's amounts appear inside it.
The documents are not printed into the page in full; they stay a list. That way the amounts, the status and the payment button are not buried under thousands of characters.
Limits
An order record cannot be edited. The amount, the period and the billing details are fixed when the order is created.
The currency cannot be changed. To pay in another currency, cancel the order and create it again.
The payment method can only be changed on a pending order, and only among the methods that work in your country.
An expired order cannot be reopened. A new order is created instead.
Payment cannot be started in a "view as user" session. Signing in at a provider is a billing action, so it is refused.
Agreement text is version-bound. If the document is updated later, the text in your order does not change; the version you accepted is kept.
If an amount or a date on the order page is not what you expected, see The payment could not be taken or contact our Support team with the order number.